Refunds

Last updated 2026-10-02. Lou Vella Books · Australia · hello@louvellabooks.com.au

Under the Australian Consumer Law, and consumer laws elsewhere, you're entitled to a replacement or refund if a product has a major problem. These guarantees can't be excluded, and this page doesn't try to.

Printed books

If your book arrives damaged, misprinted or doesn't arrive, email hello@louvellabooks.com.au within 30 days with your order details and a photo if it's damaged. You'll get a free reprint or a full refund — your choice. You won't need to post anything back.

Ebooks

If a file won't open or is faulty, email and I'll fix it or refund you. Because ebooks can't be returned, change-of-mind refunds aren't generally offered — but ask anyway, and I'll be fair.

How long it takes

Refunds go back to your original payment method, usually within 5–10 business days.